At Zolosol, we are dedicated to ensuring your satisfaction with every book purchase. If you are not completely happy with your order, we offer a straightforward return and refund process.
30-Day Satisfaction Guarantee
You may return most new, unread, and undamaged physical books purchased from zolosol.com within 30 days of the delivery date for a full refund.
Eligibility for Return
To be eligible for a return, your item must meet the following criteria:
- Condition: The book must be in the same condition that you received it – new, unread, and free from any damage, marks, or signs of wear.
- Original Packaging: Where applicable (e.g., shrink-wrapped sets or special editions), the book should be returned in its original packaging.
- Proof of Purchase: The return must be accompanied by proof of purchase, such as your order number or a copy of your receipt.
Non-Returnable Items
Please note that the following items are generally not eligible for return:
- Gift cards.
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Return Process
To initiate a return, please follow these steps:
- Contact Customer Support: Please contact our customer support team within 30 days of delivery via email at support@zolosol.com or by phone at +1 601 844 0255. Provide your order number and a brief reason for your return.
- Return Authorization: Our team will review your request and, if eligible, will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back. Please do not send your purchase back without an RMA number, as it may delay or prevent your refund.
- Packaging and Shipping: Securely package the item(s) you are returning. You will be responsible for paying for your own shipping costs for returning your item(s) unless the return is due to our error (e.g., defective or incorrect item received). We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected by our team, we will send you an email notification to confirm the receipt of your returned item and inform you of the approval or rejection of your refund.
- Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. The time it takes for the refund to appear on your statement may vary depending on your bank or credit card company.
- No Restocking Fees: We do not charge any restocking fees for eligible returns.
Late or Missing Refunds (If Applicable)
If you haven’t received a refund within the expected timeframe, please:
- First, recheck your bank account or credit card statement.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted. If you have completed all these steps and still have not received your refund, please contact us at support@zolosol.com.
Defective or Incorrect Items
If you receive a book that is defective, damaged upon arrival, or incorrect (not the item you ordered), please contact us immediately (within 7 days of delivery) at support@zolosol.com or +1 601 844 0255. In these specific cases, Zolosol will cover the return shipping costs. Upon verification, we will issue a full refund or send a replacement, depending on your preference and item availability.
Contact Us
For any questions regarding our return and refund policy, or to initiate a return, please contact us using the information below:
- Store Name: zolosol
- Website: zolosol.com
- Email: support@zolosol.com
- Phone: +1 601 844 0255
- Company Name: Zolo LLC
- Company Address: 501 Campbell Dr, Kilmichael, MS 39747, United States